Shipping & FAQ
We ship all orders two or three days after receiving them. The delivery time is 5 to 7 business days, depending on where we send it.
Shipping costs are as follows:
Spain & Portugal - FREE orders over €99 / pay only €5.95 for smaller orders
Germany, France, Belgium, Italy, Netherlands & Israel - FREE orders over €199 / pay only €11.95 for smaller orders
Rest of the European Union - FREE orders over €199 / pay only €19.95
Rest of the World - email us for the best shipping price.
NOTE: Some of our large items may have additional shipping charges, but you will always see the total amount on the checkout page before confirming your order, if this happens.
Your order is received as an order that we manufacture for you, for that reason, we cannot accept returns. If you receive a defective item, you must notify us by email at info@vallbenaiges.com, within 48 hours of receipt. We will contact you to solve the problem.
For products in stock, the right of withdrawal can be exercised up to 14 days after receiving the order, by sending an email to the address: info@vallbenaiges.com
From that moment, there is a period of 14 days to send us the items to be returned to the address:
PI La Canaleta, Mas d'en Colom 11-13, 25300 Tarrega
If we take care of the collection, there is a charge of €5.95 to cover return transportation, which will be subtracted from the return amount. If you have any questions, please contact us first so we can clarify all this information, we want you to be happy with your purchase.
Contact: info@vallbenaiges.com
FAQ (Frequently Asked Questions):
- How are your vinyl products cleaned?
Clean only with water, do not use aggressive products.
VINYL CARPETS
What material are the rugs made of and how thick are they?
Our mats are made of 2.8 mm thick vinyl. They are printed with ecological, water-based inks.
As a finish, two treatments are applied, the protecsol treatment that facilitates cleaning and the sanasol treatment that prevents the development of microbes.
Properties
Apart from being decorative, they are anti-allergic, non-slip, waterproof, fire-retardant, phthalate-free and very resistant. They also insulate from the cold, protect from scratches and cushion shocks.
Do they have to be fixed to the ground?
No! They are non-slip and do not need installation, just unroll and go!
How are they cleaned?
They can be scrubbed or cleaned with a cloth or mop and water. Never use abrasive products.
What rooms are they suitable for?
They are suitable for all types of rooms, dining room, bedroom, hallway, children's room, bathrooms...
For the children's room we have a SPECIAL CHILDREN'S collection with fun shapes and games. They are completely safe as they are free of phthalates and are fireproof.
Are they suitable if you have pets?
They are perfect for homes with pets since they do not accumulate hair and are easy to clean. And, as we have said, they are anti-allergic and waterproof.
Are they suitable for underfloor heating?
Yes, they are suitable for this type of soil.
They withstand high temperatures well, act as a thermal insulator, both for cold and heat, and are also fireproof, preventing the spread of fire.
TABLE
What material are they made of?
They are made of 2.8 mm thick vinyl. They are printed with ecological, water-based inks.
Properties
They have the same properties as vinyl carpets. They are suitable for the table as they are free of phthalates.
ADHESIVE STICKERS
What material are they made of and how thick are they?
The stickers are made of self-adhesive ecological vinyl. They are digitally printed and the thickness is 0.3 mm.
Properties
Self-adhesive material, waterproof, and fireproof. Leaves no residue when peeled off.
How are they placed and on what surfaces?
They are self-adhesive, you just have to remove the backing paper and stick them on the chosen surface.
They can be stuck on any smooth or slightly rough surface: walls, kitchen fronts, furniture, glass, mirrors, wood, plastics, stainless steel, aluminum, tiles, appliances, shower screen... It is very important that the surface where you are going to stick it Paste it is clean and dry.
How are they cleaned?
They can be cleaned with a damp cloth. Never use abrasive products.
VINYL MURALS AND HEADBOARDS
What material are they made of?
They are made of 2.8 mm thick vinyl. Glue is included to stick it to the wall.
Properties
They have the same properties as vinyl carpets.
How are they placed?
It includes a glue that must be applied to the back of the vinyl. It is then placed on the desired wall.
How are they cleaned?
They can be cleaned with a damp cloth. Never use abrasive products.
ADHESIVE VINYL TEXTILE
What material is it made of?
The material is 100% 0.3mm self-adhesive polyester.
Properties
Fabric texture, without shine. For a warm decoration of flat surfaces, walls and furniture. Easy to apply, washable and easy to remove.
How is it placed?
The material is self-adhesive, you just have to remove the backing paper and stick it on the desired surface.
How do you clean it?
They can be cleaned with a damp cloth. Never use abrasive products.
WALLPAPER TO GLUE
What material is it made of?
The material is 0.3mm interior decorative paper, matte finish. The tail is not included in the order.
Properties
Matte finish, easy to clean with a dry cloth.
How is it placed?
The glue must be applied to the back of the paper and placed on the desired wall.
How do you clean it?
They can be cleaned with a damp cloth. Never use abrasive products.